FAQs

Where is my order?

We find the most effective way of tracking your order is through the DPD tracking number and their tracking service; this is included in your DPD dispatch email, which you should have received the day before your expected delivery date. If your kit should have arrived and hasn’t, please do let us know by sending an email to shop@dishoom.com.

Does the kit contain allergens?

Our naan dough is made with wheat flour (gluten) and eggs, and the cream cheese contains milk. We make every effort to avoid cross-contamination, but sadly can’t guarantee that products are totally free from other allergens. 

When may I have a kit, please?

Our first-class chefs are producing a limited quantity of kits each day, for delivery Monday to Saturday. At the moment we need two days’ notice before delivery, however we are working on being able to deliver next-day. If the date you are hoping to select isn’t available, this unfortunately means we have sold out.

What is the shelf life?

Kits should be enjoyed within 24 hours of receiving; and please do place all items in the fridge on delivery.

Where do you deliver to and how much does it cost?

We’re able to deliver to customers on the UK Mainland (excluding Scottish Highlands). We're unable to deliver beyond this area currently due to the additional time required for transit.

Deliveries are £5 for weekdays, £7 at weekends and made before 6pm on your chosen delivery date.

Is it possible to change my delivery address?

If it is two days or more until your delivery is due to arrive, we can change the delivery address for you. Please send an email to shop@dishoom.com and we’ll do our utmost to help.

How is the kit packed?

To ensure tip-top freshness, we prepare and pack kits on the same day as our shipping partner collects from us, they are then delivered to you the following day. Kits are packed with an ice pack for transit; this will likely arrive somewhat defrosted, but will have kept things nice and cool on the way.

I want to order for a party or large group; can I?

Absolutely. We will do our best to accommodate larger orders. Please send an email to shop@dishoom.com and we will come back to you sharpish with options.